Our Return Policy in short

You can find our full Return Policy in our Terms and Conditions.

Instructions for returning goods

Returning a package

If a returned item is shipped international, please clearly mark the package 'RETURNED GOODS', to avoid any customs charges. Mathilde Baillarger is NOT responsible for any return customs charges made. Any charges incurred are your responsibility.

Transport damage

If the product is lost or you, upon receiving, notice that the item has been damaged during transport, please contact immediately Mathilde Baillarger to report this.

Unclaimed packages

Mathilde Baillarger sends the parcel with DPD or Postnl. 
Depending on delivery method you may be required to pick up the order at a specific delivery point. You are required to do so within the time specified in the notification of delivery. If you do not pick up the delivery in time you may be charged a fee and the order may be sent back to us at your expense. We may also cancel the order if the delivery is not picked up in time.

For any package not recovered within 7 calendar days, Mathilde Baillarger reserves the right to charge you a handling fee to cover return shipping and freight companies' administrative costs.

For any question: baillarger.mathilde@gmail.com